Requests should not get lost
- ×Demos and support requests arrive through different channels
- ×People repeat questions that were already answered
- ×Prospects and customers have no idea what is happening
Vinarra - Customer support software for B2B software teams
Vinarra gives every prospect or customer a faster answer
Support software for B2B software companies to organise demos and support requests, coordinate responses and keep every conversation in context.
The case for change
Move from friction to momentum
Support with full context
- ✓Every request becomes an owned conversation
- ✓The whole team sees history and next steps
- ✓Updates reach people without being chased
Capabilities
What Vinarra does
Shared support inbox
Bring demos and support requests together and assign clear ownership.
Saved knowledge
Turn proven answers into consistent, useful responses.
Status visibility
Let prospects and customers know what changed and what happens next.
Getting started
How it works
Start fast and see the difference within weeks.
Connect channels
Collect incoming demos and support requests in one team workspace.
Set ownership
Route each request by type, priority or account.
Learn from patterns
Use recurring questions to improve answers and operations.
Good to know
Questions, answered
Can several people work from one inbox?+
Yes. Assignment and internal notes keep collaboration clear.
Can we keep our existing support channels?+
Yes. The workspace is designed to bring current channels together.